Return Policy

Due to the nature of our products, we do not accept returns or exchanges for change of mind.

If you have not received your order within 45 days of the dispatch date, please contact us at [email protected] so we can assist you.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

To help us resolve the issue efficiently, please include:

• Your order number
• A brief description of the issue
• Clear photos of the item and packaging

Claims must be made within a reasonable timeframe after delivery.

Due to the intangible nature of digital products, all digital sales are final.

We do not offer refunds, exchanges, or cancellations once a digital file has been downloaded or accessed.

If you experience any issues with your files (such as corrupted downloads or missing files), please contact us and we will be happy to help resolve the issue.

We do not offer direct exchanges.

If there is an issue with your physical item, please contact us so we can review your case and determine the best solution.

Refunds are only issued in cases where:

• An item is confirmed to be defective or damaged upon arrival
• The wrong item was sent

Approved refunds will be processed to your original payment method.

If you have any questions about your order or this policy, please contact us at:

• Colours may vary slightly due to screen settings and lighting conditions
• Delivery delays caused by postal services are outside of our control, but we are always happy to assist where possible